Customer Service Standards
DeafHear.ie’s vision is of an inclusive society where deaf and hard of hearing people are fully integrated with equality of opportunity and participation.
DeafHear.ie is committed to providing professional, quality and accessible services through the communication choice of each individual. Through the provision of person centered services, DeafHear.ie respects:
- the right of every deaf and hard of hearing person to have his or her wishes and opinions listened too and considered fairly.
- the right to personal choice
- the right to be treated with dignity and respect.
- the right to privacy and confidentiality. However, DeafHear.ie accepts the Health Executive Guidelines for reporting on allegations or concerns about child protection or safety of vulnerable adults.
Customer Feedback Form
Feedback from service users is important in helping us improve our services and achieve our commitment to quality customer care. We welcome all comments, including complaints, about our services as part of our service user consultation process. You can give us feedback by completing this form, through our website at www.deafhear.ie or by talking directly to any member of staff.
DeafHear.ie aims to offer its customers the best possible service. We would welcome your views on our services, including complaints, if any. Your feedback will help us improve our services to you.
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